Shipping Policy


Shipping and Handling:

 

Currently we only ship within the US. At this time, the unfortunate combination of shipping and customs clearance for international orders would take too long for tea to arrive in time for optimal enjoyment as tea is perishable.

 

We ship via USPS Priority Mail. We cannot guarantee the arrival time of your tea. Once it is in the hands of the shipper, it is out of our control. We can, however, help you track your package to ensure you do receive your tea. USPS claims Priority Mail packages will arrive 2-3 postal days after they are shipped. Unfortunately, they do not offer a guarantee.

 

All orders are packaged and shipped within 3-5 business days for in stock items. Items that are back-ordered will ship as soon as they are available. All tea orders are custom blended and packaged to order.

 

Tea is blended and packaged by hand for each order. This is a custom, small batch process that takes time. If you have an urgent need for overnight shipping or desire a custom order, please contact us directly via phone. We cannot reship tea after it ships if the incorrect shipping address was entered at the time of order, so please order carefully.

 

All orders are shipped by Leland Tea Company. If you have any questions or issues, please contact us at info@lelandtea.com or inquire at one of the following locations:

 

Leland Tea San Francisco
1416 Bush St. (@ corner of Polk St.)
San Francisco, CA 94109
Hours: Daily: Wednesday-Sunday, 10am-7pm
Phone: (415) 346-4832
Email: info@lelandtea.com
Parking: street metered parking and public parking garage
click for Google directions

 

Leland Tea Burlingame (Rue Du The)
1223 Donnelly Avenue (look for our red awning directly behind Didi Salon)
Burlingame, CA 94010
Hours: Wednesday-Friday, 12pm-6pm, Saturday-Sunday, 10am-7pm
Phone: (650) 558-8515
Email: info@rueduthe.com
Parking: street metered parking and public parking garage.
click for Google directions


We are closed Monday and Tuesday at both locations except for reserved events.

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