How do I return an item?

Order Processing:

Each tea order is hand blended and packaged at time of order, ensuring the freshest, most flavorful tea direct to you.

All orders are processed and mailed within 3 business days for in-stock items.

Tea Packaging:

Tea is packaged in either a small silver window tin or large matte black tin.

Due to variations in tea leaf size and density, package weight may vary. Our tea canisters are made from recycled materials and are recyclable.

Shipping and Handling:

All orders are shipped USPS Priority Flat Rate and arrive in 2-3 business days to most US addresses (continental U.S.)after order processing and shipping.

If you have an urgent need for overnight shipping or desire a custom order, please contact Customer Service directly.

Customer Service:

The Leland Tea Company values your business.

If you have a problem with a transaction, please let us know and we will work with you to resolve the issue. Contact us at

We will make every effort to respond to all customer service inquiries within 2 business days.

Refund / Return Policy:

We do not accept returns or exchanges on tea orders.

If an item is received damaged or is incorrectly shipped by us, please contact us immediately.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Customer is responsible for all shipping costs if seller is not at fault.

Please note: At Leland Tea and Rue Du The' ALL catering, event, and reservation deposits are non-refundable and non-creditable unless otherwise indicated.

Online Shopping Security and Privacy:

Shop with Confidence: Your confidential information is encrypted using Secure Sockets Layer protocol (SSL) with encryption key length of 128-bits (the highest level commercially available). We do not sell or share our customer information, ever!

Leland Tea Company is a Better Business Bureau accredited business.

Contact Information:

Leland Tea Company

1223 Donnelly Avenue

Burlingame, CA 94010


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